Terms of Service

Welcome to the Timeless Rose website. By browsing our site or making a purchase, you agree to follow the terms outlined below. These Terms of Service govern your access to our website and your use of any products or services offered by Timeless Rose.

Please read these Terms carefully. If you do not agree to these terms, you should not access our website or use any of our services.

1. Overview

This website is operated by Timeless Rose. Throughout these Terms, “we,” “us,” and “our” refer to Timeless Rose. By visiting or shopping with us, you’re engaging with our “Service” and agree to these Terms of Service, as well as any policies or conditions linked from this page.

These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.

2. Eligibility & General Use

By using this site, you confirm that:

  • You are at least the age of majority in your place of residence, or have consent from a parent/guardian.

  • You will not use our products or website for illegal or unauthorized purposes.

  • You agree not to breach any applicable laws while using our services.

We reserve the right to deny access or cancel services at our discretion, without prior notice.

3. Product Details & Availability

All our preserved rose products are subject to availability. Due to the natural origin of our flowers, some variation in size, shape, or color may occur.

We reserve the right to:

  • Limit or restrict sales to certain regions or individuals

  • Change or discontinue products without notice

  • Cancel orders suspected of fraud or misuse

4. Pricing & Payments

All prices are listed in GBP and may change at any time without notice.

You agree to provide complete and accurate payment and billing details. Payments are securely processed through trusted third-party providers.

We reserve the right to cancel or limit orders at our sole discretion.

5. Order Processing, Shipping & Delivery

We aim to process and ship orders within [Insert Timeframe]. Estimated delivery times are not guaranteed and may be affected by factors outside our control.

Once an item has been handed to a shipping carrier, we are no longer responsible for any delays, loss, or damage.

6. Returns & Refund Policy

Due to the delicate and perishable nature of our preserved roses, all sales are final.

However, if your order arrives damaged, please contact us within 48 hours of delivery. We may offer a replacement or refund based on photographic evidence and at our sole discretion.

7. Accuracy of Information

We do our best to ensure all information on our site is accurate and current. However, we do not guarantee that all content is error-free or up to date.

We may correct any errors, update content, or modify details at any time without prior notice.

8. Intellectual Property

All content on this website—including images, text, branding, and design—is the property of Timeless Rose and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content without written permission.

9. User-Submitted Content

Any reviews, comments, or content you share with us may be used by Timeless Rose for promotional or marketing purposes.

By submitting content, you grant us the right to publish, edit, and share it without compensation. You also confirm that your content does not violate the rights of any third party.

10. External Links

Our website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of any external site.

Use of third-party links is at your own risk.

11. Limitation of Liability

Timeless Rose shall not be held liable for any:

  • Indirect, incidental, or consequential damages

  • Losses due to misuse of our products or website

  • Issues caused by third-party services or carriers

You use our products and services at your own risk.

12. Indemnification

You agree to hold Timeless Rose and its affiliates harmless from any claims, demands, or damages arising out of your breach of these Terms or your violation of any law or third-party rights.

13. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remainder of the Terms will still apply.

14. Termination

These Terms remain in effect unless terminated by either party. You may end the agreement by ceasing to use our services.

We may also terminate your access to our site at any time if you violate any of these Terms.

15. Entire Agreement

These Terms, along with our Privacy Policy and other linked policies, make up the full agreement between you and Timeless Rose regarding your use of our website.

16. Governing Law

These Terms are governed by the laws of United Kingdom. Any legal disputes must be resolved in the courts of that jurisdiction.

17. Contact Information

If you have questions about these Terms of Service, you can contact us at:

Timeless Rose
Email: sales@timeless-rose.com